This policy outlines the shipping procedures for physical materials associated with our certification programs.
Once your order is placed and payment is confirmed, physical materials are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your package has been shipped.
Standard Shipping: 5-7 business days (free with all certification programs)
Expedited Shipping: 2-3 business days (additional $15 fee)
Priority Shipping: 1-2 business days (additional $25 fee)
Please note that these timeframes are estimates and may vary based on your location and other factors.
We ship certification materials worldwide. International shipping typically takes 7-14 business days, depending on the destination country. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
We primarily ship through USPS, UPS, and FedEx, depending on the destination and shipping method selected.
You will receive tracking information via email once your package has been shipped. If you haven't received tracking information within 3 business days of your order, please contact our customer support team.
If your package is lost or damaged during transit, please contact us within 14 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and arrange for replacement materials if necessary.